![]() You have 30 days from ship date to report a lost order.Ī “Safe Drop” is a location sheltered from weather and/or visibility e.g. If you realise you entered a wrong or incorrect address after placing your order, please get in touch as soon as you can, with your order number and tracking information handy. We ship to any Canadian or US address, and to a number of International Destinations, including to Post Office Boxes in North America. If there is no tracking information, or you can't locate your package, please contact us within 30 days of receiving your shipping confirmation email. Unfortunately, we cannot re-ship undeliverable orders. If your order is returned to us, you’ll be fully refunded (including shipping) once we receive it. Items may be returned to us if the address is incorrect, or considered undeliverable by the carrier. If we replace a missing item, product availability and delivery time may differ from that of the original purchase. Once you've checked, contact us with your order number, the ISBN or SKU, and the title or name of any missing items.View your Order History in the Account Centre, or if you made your purchase as a guest, check the Order Status.Compare your shipping confirmation email(s) with your packing slip(s).We ship items in your order as they become available, so some multi-item orders will arrive in more than one package. If you accidentally receive something you didn't order and are charged for it, return the item for a full refund. If you receive the wrong item or an item arrives damaged, please contact us and we’ll ship a replacement, or you can return that item and we’ll refund you. When a carrier is not able to leave your shipment safely, and does not offer local drop off points, they will contact you to arrange delivery using the contact information you have provided. The location of your collection point will be chosen by the carrier at the time of shipping will be in the general vicinity of your delivery address. You should always receive a notice when this happens, and you'll need to collect your package from the pickup location, or else it will be returned to Indigo’s distribution centre and your purchase refunded. ![]() At times the carrier may deliver your package to a local office or store, to be picked up starting the next business day. Packages are typically delivered to your door. Rush Shipping: The Next Business day after your order has shipped Priority Shipping: 1-4 Business days after your order has shipped Standard or Free Shipping: 1-7 Business days after your order has shipped ![]()
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