On the day of the check-in, I was able to complete it online, though the app. Finally, I kept checking daily and was able to book the extra night/ extra room I needed. I started to question why I have been so obsessed in keeping Diamond status if they never have the reserved parking available and when I try to make use of the 48 hours room guarantee benefit for the first 's only in papers. When I called the Diamond Members line, they said they didn't have any rooms available. About two weeks prior to the panned/ booked stay, I realized I needed an extra room for the first night, since I had additional family coming into town. I would like to add that the price wasn't cheap at all and when you pay over $350 a night, you expect better service than when staying at the $70 Motel down the street. My spouse was having mayor surgery (brain tumor removed) at the hospital right across the street and the hotel room was for the family to be able to get some rest in between hospital stays/ visits. I'll start by saying that the stay here was for medical purposes and not a leisure trip. I'm a diamond member with the company and have never imagined I would have such a horrible experience with the stay itself, but even less imaginable was the horrible lack of response from corporate/ non-existent service recovery. I have stayed at Hilton properties both nationally and internationally several times. Warning: This review may be lengthy, so bear with me, please. Let me start by saying I'm really sorry to write this review, because I was a Hilton Only Customer prior to this experience. Hotels near Dallas Institute of Funeral Service.Hotels near Regency Beauty Institute - Mesquite.Hotels near Dallas Theological Seminary.Hotels near Texas A&M University Baylor College of Dentistry.Dallas/Fort Worth International Airport Hotels. Curio Collection by Hilton Hotels in Dallas.Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White Pool.Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White Rooms.Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White Features.Hotels near Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White.
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